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Common questions
Which AI models can I use?
Apple Intelligence (free, no key, on macOS 26 or later), OpenAI and Google Gemini with your own API key, or local models through LM Studio, Ollama or any OpenAI-compatible service.
Can I try it without my own project?
Yes. Click Try the Sample Project on the Home screen; it opens a small sample app with Xcode, Android and web strings.
Are my strings sent to you?
Never. There is no Auto Localize server: strings go directly from your Mac to the model you choose (Apple Intelligence, your AI provider or a local model).
Is the editor free?
Yes. Opening and editing localization files, the glossary and the translation memory are free. AI localization, App Store Connect publishing and screenshot exports and uploads require Pro.
How do I restore my purchase?
Choose Auto Localize → Restore Purchases in the menu bar, or click Restore Purchases on the upgrade screen. Make sure you are signed in with the same Apple Account you used to buy. Purchases are verified directly by Apple on your device.
How do I cancel a subscription?
Subscriptions are managed by Apple. On iPhone or iPad go to Settings → [your name] → Subscriptions; on Mac open the App Store, click your name, then Account Settings → Subscriptions. You can also use this link.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose the purchase.
Reporting a problem?
Include your Mac model, macOS version, the app version (Auto Localize → About Auto Localize) and the AI model you use. A screenshot or screen recording helps a lot.